This course has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.


This course has been accredited by the Canadian Construction Association (CCA) to two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 75% is required in order to receive a certificate of completion.


This course will provide managers with the tools to help them:
  • Define a conflict
  • Identify the stages of conflict
  • Understand the importance of communication
  • Use assertiveness techniques to get their point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Understand how power can be used/abused in negotiation
  • Identify when to close negotiations

Structure and Workload

This course consists of 5 lessons of approximately 45 minutes duration each, for a total of about 4 hours of self-paced instruction.

1Communicating Effectively
2Interpersonal Communications
3Conflict Resolution
Type:Elearning Course
Learning Time:4h