Communication, Negotiation, Conflict Resolution

This course has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.

Credits/Certificates

This course has been accredited by the Canadian Construction Association (CCA) to two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 75% is required in order to receive a certificate of completion.

Objectives

This course will provide managers with the tools to help them:
  • Define a conflict
  • Identify the stages of conflict
  • Understand the importance of communication
  • Use assertiveness techniques to get their point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Understand how power can be used/abused in negotiation
  • Identify when to close negotiations

Structure and Workload

This course consists of 5 lessons of approximately 45 minutes duration each, for a total of about 4 hours of self-paced instruction.
#Lessons:
1Communicating Effectively
2Interpersonal Communications
3Conflict Resolution
4Negotiation
5Exam
Overview
Type:Elearning Course
Learning Time:4h  
Enrollment