Communication, Negotiation, Conflict ResolutionThis course has been designed to help improve written, oral and negotiating skills within the construction industry.
Click here to download the fact sheet for this course.
This course has been designed to help improve written, oral and negotiating skills within the construction industry.
Click here to download the fact sheet for this course.
Click here to download the fact sheet for this course.
Credits/Certificates
Objectives
- Define a conflict
- Identify the stages of conflict
- Understand the importance of communication
- Use assertiveness techniques to get their point across
- Deal with difficult people more effectively
- Recognize the criteria for an effective negotiator
- Understand how power can be used/abused in negotiation
- Identify when to close negotiations
Structure and Workload
# | Lessons: |
---|---|
1 | Communicating Effectively |
2 | Interpersonal Communications |
3 | Conflict Resolution |
4 | Negotiation |
5 | Exam |
Overview

Type:Elearning Course
Learning Time:4h
Enrollment