Communication, Negotiation and Conflict Resolution (New)

Communication, Negotiation, Conflict Resolution has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.

Credits/Certificates

A final mark of 100% is required in order to receive a certificate of completion. This course has been accredited by the following programs:

Canadian Construction Association (CCA) Gold Seal Certification (2 Credits)

Objectives

This course will provide managers with the tools to help them:

Overcome communication barriers
Communicate clearly using a variety of methods
Apply communication skills to lead a meeting
Define a conflict
Identify the stages of conflict
Apply assertiveness techniques to help people understand your point
Work with difficult behaviours more effectively
Describe the criteria for an effective negotiator
Describe how power can be used or abused in negotiation
Identify when to close negotiations

Structure and Workload

This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.

#	Lessons:
1	CNCR-4

Overview

Type:Elearning Course

Learning Time:5h

Enrollment

Communication, Negotiation and Conflict Resolution (New)Communication, Negotiation, Conflict Resolution has been designed to help improve written, oral and negotiating skills within the construction industry. Click here to download the fact sheet for this course.

Course Enrollment

Course Transfer

Quantity Selection

Credits/Certificates

Objectives

Structure and Workload

Communication, Negotiation and Conflict Resolution (New)Communication, Negotiation, Conflict Resolution has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.