Communication, Negotiation, Conflict Resolution has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.

Credits/Certificates

This course has been accredited by the Canadian Construction Association (CCA) to two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 100% is required in order to receive a certificate of completion.

Objectives

This course will provide managers with the tools to help them:
  • Overcome communication barriers
  • Communicate clearly using a variety of methods
  • Apply communication skills to lead a meeting
  • Define a conflict
  • Identify the stages of conflict
  • Apply assertiveness techniques to help people understand your point
  • Work with difficult behaviours more effectively
  • Describe the criteria for an effective negotiator
  • Describe how power can be used or abused in negotiation
  • Identify when to close negotiations

Registration/Enrollment

You must obtain a PIN# from a distributor before you can register/enroll in this course. Click here for a list of BuildForce e-learning distributors in your area.

Structure and Workload

This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.
#Lessons:
1CNCR-4
Overview
Type:Elearning Course
Learning Time:5h  
Enrollment