Communication, Negotiation, Conflict Resolution has been designed to help improve written, oral and negotiating skills within the construction industry.

Click here to download the fact sheet for this course.


A final mark of 100% is required in order to receive a certificate of completion. This course has been accredited by the following programs:
  • Canadian Construction Association (CCA) Gold Seal Certification (2 Credits)


This course will provide managers with the tools to help them:
  • Overcome communication barriers
  • Communicate clearly using a variety of methods
  • Apply communication skills to lead a meeting
  • Define a conflict
  • Identify the stages of conflict
  • Apply assertiveness techniques to help people understand your point
  • Work with difficult behaviours more effectively
  • Describe the criteria for an effective negotiator
  • Describe how power can be used or abused in negotiation
  • Identify when to close negotiations

Structure and Workload

This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.

Image of Course
Type:Elearning Course
Learning Time:5h